Effective date: December 2025

Controller: Maine Hospitality Management LLC ("MHM", "we", "us", "our")

Website: https://mhmhotels.com

1) Scope & Who This Policy Applies To

This policy explains how we collect, use, disclose, and protect personal data when you visit or interact with mhmhotels.com, including when you make inquiries, subscribe to communications, or use online booking features. It applies to individuals in the EU/EEA when the GDPR is applicable to our processing.

2) Categories of Data We Collect

Identification & contact data: name, email, phone, postal address. Booking & stay details: dates, room preferences, party size, special requests. Payment-related data: limited transaction metadata; full card data handled by PCI-compliant processors. Device & usage data: IP address, device/browser type, page views, cookies (subject to consent).

3) Sources of Data

Directly from you via forms; automatically via website logs and cookies; and from third-party service providers integrated into the site.

4) Purposes & Legal Base

Providing and managing bookings & customer service (contract performance). Responding to inquiries and sending service messages (legitimate interests). Direct marketing (consent). Website operation and security (legitimate interests). Compliance with legal obligations.

5) Cookies & Similar Technologies

Essential cookies are required for site functionality. Non-essential cookies (analytics, marketing) are used only with your consent. Manage preferences via the Cookie Settings link.

6) Disclosures to Service Providers

We share data with trusted processors (hosting/CDN, GoDaddy.com, Google.com, eZee Centrix (Booking Engine) and eZee Absolute PMS (Yanolja), payment processors, email delivery, analytics/consent management platforms). Contracts meet GDPR Article 28 requirements.

7) Retention

We keep data only as long as necessary for the purposes described. Inquiry data: 12 months; booking records: 7 years; marketing list data: 36 months or until you withdraw consent.

8) International Transfers

Transfers outside the EU/EEA use safeguards such as EU Standard Contractual Clauses and additional measures.

9) Security

We implement technical and organizational measures to protect personal data.

10) Your Rights

Access, rectification, erasure, restriction, portability. Object to processing based on legitimate interests. Withdraw consent at any time.

Email: privacy@mhmhotels.com to exercise your rights.

11) EU Representative

If required, we will appoint and publish an EU representative.

12) Children’s Data

Our site is not directed to children under 18.

13) Complaints

You may lodge a complaint with your local data protection authority.

14) Changes to This Policy

We may update this policy; significant changes will be highlighted on this website.

15) Contact Us

Maine Hospitality Management LLC

Office: 126 Western Avenue Ste. #2-1000 Augusta, ME 04330 USA
Email: privacy@mhmhotels.com

Phone: +1 (207)544-0404